SMUS Papercut

Frequently Asked Questions

What is Papercut?

Papercut allows us to simplify our printing structure considerably. This has several benefits, including:

• "Find-me" printing. You do not have to select a printer when you send your print job. You can print to Papercut then release the job anywhere.
• Print release. When you walk up to a Papercut printer, you just scan your staff or student card and the system does the rest. The job is released to the printer you're standing at, ensuring the security of the document you print. This also saves time, as you can print a whole bunch of different jobs, then go and release/collect them all at once.
• Faster logon times. Instead of connecting to every printer that you could possibly print to when you log in, we only connect to Papercut. Everything else is done automatically when you print.
• Consolidation of all of our separate print systems. You can print to Papercut from Windows, Mac, iOS, Chromebooks, and SDS. Regardless of how you print, you can walk up to any printer and release all of your jobs.

How do I retrieve my print job?

Once you have printed your job, walk up to any Papercut printer and scan your staff/student barcode at the print release station. Your job should print shortly afterwards. If it does not, you may not be in our system. Come down to the IT department and we'll make sure you're set up.

What if I don't retrieve my print job?

Jobs in the papercut queue expire after 4 hours. If you do not release your job after 4 hours, it will be deleted.

How long should I wait before attempting to release my job?

If you print a very large document, it may take a little while before your job is ready to be released. A good rule of thumb is that for every 250 pages you print, allow 1 minute. Then, when you release the job at a printer, allow 1 minute for every 500 pages you've printed before the printer begins warming up and printing your job.

If you print multiple copies of the same document, add up all of the pages across all of the copies. For example, if you have a 4 page document and you print 50 copies, that's a total of 200 pages. Your job will be ready to print in a little under 1 minute. When you release your job, it may take up to 30 seconds before the printer lights up and begins printing.

Cloudprint takes a bit longer because there are additional translation steps and we have to talk with Google's cloud in order to download the print job. Allow at least an extra 15 seconds before and after releasing these jobs.

You can always check to see if your job is ready to release by signing into the Papercut site. Sign in and go to "Jobs Pending Release" to see if your job is waiting.

What if I don't have a student or staff card?

If you are a student or staff member and you have lost your card or never got one, purchase one from the campus shop. You also get one for free if you get your photo taken at photo day.

Staff and students can also download their barcode from the SDS. The barcode scanners attached to the print release station are able to read your barcode from a phone screen if you have a fairly current phone and hold the reader at the correct angle.

Other personnel who want to print (houseparent spouses, contractors, etc.) need to get a barcode from the IT department. Come down and talk to us and we'll get you sorted out.

Can I cancel a job?

You can see your enqueued jobs at the Papercut site. Sign in and go to "Jobs Pending Release" to see a list of jobs that will release the next time you scan your barcode. You can cancel any of your jobs from here, regardless of where they originated (iOS, Android, Cloudprint, Windows, etc.).

Can I see my print history?

You can see this at the Papercut site. Sign in and go to "Recent Print Jobs" to see a list of jobs you have printed recently.

What if I have a personal printer at my desk?

If you have a desktop personal printer, you may not be able to use some Papercut printers. Once your personal printer has been disposed of, we will unlock the ability to use the rest of the Papercut printers.

Where are Papercut printers located?

There is currently a limited selection of Papercut printers. We will be expanding this list as we roll out the system:

• Crothall 3rd floor West (near 306)
• Crothall 3rd floor East (near ELL Lab)
• Crothall Staff Workroom
• Datacenter (Gisele's office)
• Double Gym PE Office
• IT Department
• Middle Computer Lab
• Schoolhouse Reception
• Schoolhouse Boarding
• Science Public Lab
• Senior Library

Ricoh 907ex - Crothall Staff Workroom

Because the Ricoh 907ex has additional features like stapling and punching, it is not compatible with the regular PaperCut print queue. In order to print to the Ricoh, you must choose "Ricoh_907ex_PaperCut" as your print queue. You can go into the properties and set stapling, punching, and duplex settings. Once the job is queued, scan your barcode at the Ricoh 907ex print release station to release your job to the Ricoh printer.

You cannot print to the "PaperCut" queue and release at the Ricoh printer. You also cannot print to the "Ricoh_907ex_PaperCut" queue and release to any other printer.

Airprint (from Mac and iOS), SDS, and Cloudprint (when printing from a Chromebook) also have separate queues for printing to the Ricoh printer.

How do I print to Papercut from...

A school Windows computer

• When you print from any application, choose the printer "\\srcups\papercut"
• Walk up to any Papercut printer and release your job as described above

SDS

• When selecting the printer to print to, choose the printer "Print to any PaperCut printer"
• Walk up to any Papercut printer and release your job as described above

A Chromebook

• When selecting the printer using Google Cloud Print, choose "Papercut_Cloudprint"
• Walk up to any Papercut printer and release your job as described above

My Personal iPad

• When selecting the printer, choose the printer "AirPrint PaperCut"
• Make sure you turn double-sided off
• You will have to log in with your SMUS username and password the first time you print. Your credentials will be saved after the first time you print.
• Walk up to any Papercut printer and release your job as described above

My Personal Android device

• Add your SMUS google account (user.name@smus.ca) as a Google account on your Android device
• Install the Google Cloud Print app
• Run the cloud print app (if you are using a version of Android before Kit Kat) or go into Settings -> Printing -> Cloud Print if you are on Kit Kat or later
• Turn on cloud printing for your user.name@smus.ca account
• Print to the printer "Papercut_Cloudprint (user.name@smus.ca)" from a printing-capable app such as Google Chrome (note: the builtin web browser is not printing-capable)
• Walk up to any Papercut printer and release your job as described above

My Personal Mac

• When you print, drop down the printer selection and choose Nearby Printers -> "Print to Papercut @ srcups"
• You will have to log in with your SMUS username and password the first time you print. If you check "remember this password in my keychain" your credentials will be saved after the first time you print.
• Walk up to any Papercut printer and release your job as described above

My Personal Windows computer

• Press the Windows Key + R to bring up the run box
• Type \\srcups.smus.ca\papercut (if this doesn't work, you can also try \\srcups\papercut)
• Enter your SMUS username and password in the following format:

Username: SMUSLOCAL\user.name

Password: regular SMUS password

• When you print from any application, choose the printer "\\srcups.smus.ca\papercut"
• Walk up to any Papercut printer and release your job as described above

Windows error 0x000006d1

If you experience an error connecting to the printer using your personal Windows machine, you need to follow these additional steps, then try again.

• Download the registry fix
• Run the win8print.reg file you downloaded, and answer yes when asked if you want to update the registry
• Reboot your computer, then try connecting to the printer again