View source for SMUS Office 365

== Shared Mailboxes ==

If you previously had access to a shared mailbox (such as info, admissions, lrc, bolton.house), access to these mailboxes has changed. We have [[SMUS_Shared_Mailboxes|posted new instructions]] on how to access your shared mailbox.

== Junk Email ==

In Office 365 we have a new junk/spam scanning solution. You should now check your Junk E-mail folder when you are reading your email.

Junk email stored in your Junk E-mail folder is automatically deleted after 30 days, so don't bother tidying it up manually. You can right click legitimate email and select "mark as not junk" to move it to your inbox. The system will start to learn your preferences and deliver similar email directly to your inbox. You can also click email in your inbox and choose "mark as junk" to filter that email in the future.

== How to set up your personal device with Office 365 ==

You will need to reconfigure email on your personal device. Follow these steps to set it up again:

{| class="wikitable"
|-
! Type of Device !! Instructions
|-
! iOS (iPad, iPod, iPhone)
| In settings - Mail, Contacts, Calendars -- delete the current SMUS email connection. Then choose Add Account - Exchange - input your @smus.ca address and your current SMUS password and it will set up everything for you again.
|-
! Android Phone or Tablet
| In settings delete the old SMUS email connection, and add a new connection. Choose MS Exchange or corporate account type and input your @smus.ca address and SMUS password. The automatic configuration will fail, but you just have to provide the user name (your email address) and server name: outlook.office365.com and then it will successfully set up your new connection.
|-
! Outlook 2010 or 2013
| Sign in with your email address and password.
|-
! Other email program
| Sign into Office 365. Click the gear in the top right and choose Options, then click Settings for POP or IMAP access. Update your email program to use the new settings.
|}

== Microsoft Lync Messenger ==

SMUS is now supporting instant messaging using the Microsoft Lync application. This allows for communication between users at SMUS (staff and students) along with users at other organizations using Lync and Skype users.

We have provided [[SMUS_Microsoft_Lync|additional details on Microsoft Lync]].

== Frequently Asked Questions ==

Here are answers to some of the most frequently asked questions about the new email system.

=== Logging In ===

'''I have to log in or provide my email address several times before I can access email'''

This happens if you are going to the wrong login page.  Usually this happens if you have a bookmark pointing to an old location.  Update your bookmarks to http://email.smus.ca and you will only be asked to log in once (at the SMUS Login page).

=== Composing Email ===

'''I want to write an email in a new window'''

Click "New mail" then click the window panes in the top right of the compose panel (beside Send/Discard/Insert/Apps/...) to pop out into a new window.

'''I always want to write an email in a new window'''

Click the gear beside your picture on the right of the top blue bar, then choose Options.  Choose settings in the left bar.  Select "Type in a new window" under "When writing email messages" then click the Save button at the bottom.

'''I do not want my signature to always be attached to an email I'm sending'''

Click the gear beside your picture on the right of the top blue bar, then choose Options.  Choose settings in the left bar.  Uncheck "Automatically include my signature on messages I send", then click the Save button at the bottom.  When composing a message, click Insert -> Your signature to include your signature.

'''I always want to see BCC when writing an email'''

Click the gear beside your picture on the right of the top blue bar, then choose Options.  Choose settings in the left bar.  Check "Always show BCC" under "Message Format", then click the Save button at the bottom.

=== Viewing Email ===

'''I don't like threaded conversation view'''

Above the list of messages where it says "Conversations by date", click the down arrow and choose "Off" underneath "Conversations".

'''I want to see my email in a new window'''

Double click a message to bring it up in a separate window.

'''I do not want the preview pane (I want to see more email in the list)'''

Click the gear beside your picture on the right of the top blue bar, then choose Display Settings.  Choose the "Reading Pane" option, then choose "Hide reading pane".  Check "Apply to all folders" then click OK at the top.

'''How do I print an email'''

When viewing an email, click "..." beside Reply/Forward and choose Print.

'''I don't like the attachment viewer'''

When viewing an email with an attachment, click "..." beside the attachment and choose Download.  Save it to your computer or open it directly if you will not be making any changes.

=== Multitasking ===

'''I want calendar and email at the same time'''

Once you're signed into email, middle click (with the scroll wheel) on the Office 365 logo at the top left.  You can also right click on it and choose "Open link in new tab" or "Open in new tab".  In this new tab, click Calendar.  You should now have your calendar and email open in two separate tabs.

'''I want to view a shared mailbox'''

We have posted instructions for this [[SMUS_Shared_Mailboxes|here]].

=== Mobile ===

'''What is the best way to check my email/calendar on an iOS device (iPhone, iPad, iPod)'''

'''What is the best way to check my email/calendar on an Android device'''

== Why did we migrate to Office 365/Exchange Online? ==

* 50GB of email for every account - previously staff had 5GB and students had 2GB on SMUS Legacy Email.
* More reliable infrastructure - Microsoft uses a more advanced architecture meaning that there are fewer and shorter mailbox outages during maintenance.
* Integration with other services - Microsoft provides OneDrive, which can store up to 1TB of files than you can edit using Office Web Apps plus Lync, an instant messaging application integrated with your mailbox.
* Cost and infrastructure savings - Email is one of the more resource intensive applications on campus, requiring fast storage, large backup capacity, and powerful servers. These resources have been freed up to handle other tasks.
* Modern look - The Office 365 services match the new looks of the Office 2013 applications.
* Fully functional email on more devices - Chromebooks now support the "premium" Outlook Web Access view, matching functionality with other browsers and devices.